Frequently asked questions
How do I join Keith Urban's Fan Club?
Join the Official Keith Urban Fan Club by visiting https://keithurbanfanclub.com. Members have access to exclusive benefits including access to pre-sale codes, contests, meet & greets, and more!
How much does it cost to join the Official Keith Urban Fan Club?
There are three membership levels to choose from, below are their perks and prices. To join, fill out the form or send an email to info@keithurbanfanclub.com
1.The Basic Membership: Free
Get access to fan club contents, like newsletters, forums, basic online events, and email updates from www.keithurbanfanclub.com
2.The Premium Membership:
Get access to enhanced benefits like exclusive contents, early access to tickets, or exclusive merchandise.
3. The VIP Membership:
Provides the most exclusive benefits, such as email updates, exclusive news & contents, premium merchandise packages, first access to pre-sale tickets, meet & greets, private events, Live online chats and personalized interactions with the Keith Urban and more!
Note: Pre-sale tickets are available on a first come, first served basis and are not guaranteed with the Premium membership or VIP Membership. Subject to availability and venue restrictions we endeavor to provide first access to pre-sale tickets.
How soon after joining the Fan Club will I have access to the member benefits?
Once you've joined the Premium or VIP membership, you will have immediate access to ALL benefits. Log in to the site and any exclusive benefits will automatically display on the pages of https://keithurbanfanclub.com.
As a member of the Premium or VIP Club, your pre-sale code will be displayed on your profile page when you are logged in.
Your 25% off code for signing up will be emailed to you.
Your 25% off birthday code will be emailed to you prior to your birthday.
Who do I contact regarding technical issues with the website?
If you are having technical problems or questions, please email your concerns to info@keithurbanfanclub.com
How do I request a Meet & Greet?
In order to win a Meet & Greet, members must register for the meet and greet contest on the website during the contest period. Contests will typically open after tickets have gone on sale to the general public and will typically close one week out from the show. There are also a very small amount of meet and greet packages available for purchase at most shows. The VIP members are given first access to purchase these packages during the pre-sale.
How does Pre-sale ticketing work?
Tickets are not guaranteed with your membership to the Phoenix Club, but access to the pre-sale is. We always do everything we can to make sure the best tickets are available to members before they go on sale to the general public. Pre-sale tickets are available on a first come, first served basis and are not guaranteed with your membership. Subject to availability and venue restrictions, we endeavor to provide the Phoenix Club first access to pre-sale tickets. Joining the Phoenix Club following the start of pre‑sales does NOT guarantee pre‑sale tickets which can sell out quickly.
To purchase pre-sale tickets, fill the form or email your request to info@keithurbanfanclub.com.
What if a tour date isn't listed?
Unless a Keith Urban show is listed on the website, it’s likely that the date isn’t officially confirmed yet. This is usually true for dates further away in the schedule. We recommend keeping an eye on the Tour page or Keith Urban’s social media accounts for updates.
Who administers ticket sales?
Many venues have exclusive arrangements with ticket vendors such as Ticketmaster to facilitate the ticketing for all the building’s events (including sports events, music shows, etc.). This is not something that the Artist controls.
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